Order online tickets tickets see availability directions. The verint kana combination provides the technology foundation for customer engagement optimizationthe next evolution toward creating a truly customercentric enterprise. Kana s solutions have reduced handling time, increased resolution rates and improved net promoter scores nps at more than 900 enterprisesincluding many of the fortune 500 and more than 250 government agencies. Software engineering manager salaries 2 salaries reported. Verint customer engagement optimization kana software. The solution offers realtime access to customer engagement features, such as selfservice portals, call center management, social crm and. Skip to main content join us for a free 2day virtual event to help you adapt and respond to todays covid19 challenges learn more. Verint systems has acquired 10 companies, including 5 in the last 5 years. Compare the top big and small technology companies in menlo park to find the right.
The acquisition of kana software by verint systems creates a single organisation, with the knowledge, insight and. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the u. Verint is a provider of video surveillance and actionable intelligence solutions. Previously, gornick was vice president of business development at kana software sold to verint systems and. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. When you upgrade to crunchbase pro, you can access unlimited search results, save your dynamic searches, and get notified when new companies. The companys customer relationship management crm software is used by call centers and businesses with ecommerce websites. The companys most targeted sectors include software 50% and internet software and. Verint systems steven has over 25 years of experience in designing and implementing customer engagement solutions, serving in technology, project and customer focused roles including as cto for ciboodle and head of product strategy for kana. Press release accelkkr completes sale of kana software, inc. Kana software knows that a good customer experience can be just a click away.
Vrnt, today announced that carenet healthcare services is implementing kana enterprise as a key solution for providing the next level of customer relationship management for its clients. Vrnt has completed its previously announced acquisition of kana software, inc. Verint to acquire kana software, transforming the way. Our broad intelligencepowered security product portfolio is deployed in over 100 countries, helping government, critical infrastructure and enterprise organizations neutralize and prevent terror, crime and cyber threats. Verint to acquire kana software digital commerce 360. Their products are designed to assist clients in data analysis, specifically large data sets.
Alorica leverages workforce engagement solutions to simplify operations and fuel great experiences for customers. Verint is a global leader in actionable intelligence. Verint systems is a melville, new yorkbased analytics company which was founded in 2002. Verint shares kana s vision and will be strongly committed to kana s products following the closing of the transaction. Spar became a preferred professional services partner to kana software and blackbox networks.
While these acquisitions helped grow revenue, they did little to grow profits and earn a quality return on invested capital roic. Transaction overview kana was a business that accelkkr had tracked for a number of years and with whom we met periodically. Verint express formerly called kana express is a cloudbased, omnichannel customer support platform for midsize businesses. Available in the cloud or on premises, it can give agents the tools they need to provide exceptional service. Verint witness systems software, hardware, e servicos do brasil ltda, brazil. Verint is a leading global provider of security and intelligence data mining software. The firm invests primarily in software and technologyenabled services. Verint systems mergers and acquisitions summary mergr. Compare the top big and small companies in menlo park to find the right job for you. Verint systems wikimili, the best wikipedia reader. Best technology companies to work for in menlo park, ca zippia.
The company has offices in menlo park, california, atlanta, georgia, mexico city. Further, the companies expect that the convergence of the solution set over time would create significant benefits for the joint verintkana customer base through innovative software and services that would help existing as well as new customers optimize customer engagement. Choose business it software and services with confidence. Vrnt and provides onpremises and cloudbased customer engagement optimization ceo solutions to many of the fortune 500, midmarket businesses and government agencies. Verint has built an expansive partner network that spans over 100 countries and continues to grow. Verint systems inc 2250 walsh ave santa clara, ca mapquest. Best companies to work for in menlo park, ca zippia. The first step was customer service management in the 1980s followed by customer experience management in the early 2000s. Verint witness systems software, hardware, e servicos do brasil ltda. Verint systems has acquired in 9 different us states, and 2 countries. Subsidiaries to verint systems include kana software, opinionlab, and contact solutions. The companys customer relationship management crm software is used by.
Customer experience experts in automation, ai and cloud. A free inside look at verint systems salary trends based on 552 salaries wages for 295 jobs at verint systems. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. Salaries posted anonymously by verint systems employees.
Our portfolio includes verintknowledge management, a highly scalable solution for delivering the right knowledge to users in the contact center and to customers through selfservice. Salaries posted anonymously by kana employees in menlo park. On february 3, 2014, verint systems completed acquisition of kana software inc. Customer experience experts in automation, ai, and cloud. Nishant patel is a senior associate at accelkkrs menlo park location. Verint systems, provider of analytic software based solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of onpremises and cloud customer service solutions. Verint systems competitors and alternatives in workforce. About us overview crm consulting company spar solutions. Learn about kana s menlo park office san francisco, ca area.
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